Energy poverty and the role of institutions: exploring procedural energy justice – Ombudsman in focus

Abstract

This paper aims to explore the role of institutions, and specifically of the Ombudsman, in creating and practicing policies with relevance to energy poverty as a case of procedural energy (in)justice in a European context, while refining procedural energy justice. It is empirically informed by studies about the Austrian energy utility-based Ombudsman and the independent Ombudsman in North Macedonia, countries with a low and high level of energy poverty, respectively. I highlight the unexplored institutional capacity of the independent Ombudsman to discover hidden institutional energy poverty drivers, and the utility-based Ombudsman to alleviate energy poverty, and contribute to a socially just energy transition. The energy market and social welfare system are important institutions co-shaping energy poverty, and the energy utility plays an especially relevant role in creating or preventing energy injustices. Procedural energy justice applied to energy poverty is about how institutions treat citizens over access to affordable energy, and how citizens are (dis)empowered by that relationship.